Air Asia is a budget airline offering service between Bangkok and Phnom Penh, but I recently found out how limited--and costly--that service can be. They advertise very cheap tickets--the one I bought online was $12. Of course, with the departure taxes, security fees, fuel surcharges, etc., the price goes up, to $80+ for a roundtrip ticket from Phnom Penh to Bangkok, in my case. But that's still better than paying $140 or $190 on another carrier. For a quick business trip or holiday jaunt, it's not a bad deal. But I made the mistake of booking Air Asia for the last sector of my return flight from the U.S. Bad move. |
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1. It turned out that Air Asia does not allow baggage transfers between airlines, probably a cost-cutting move. Normally when I fly from the US on United Airlines to Bangkok, my luggage is automatically transferred to the new carrier, usually Bangkok Airways, for the flight to Phnom Penh. I check my bags in Louisville, Kentucky and I don't see them again until they arrive in Phnom Penh 35-40 hour later. But my ticket on Air Asia required that I claim my luggage in Bangkok, keep it with me overnight, and then check-in again the following morning with Air Asia. (The United flight arrives late at night and the Air Asia flight leaves early in the morning.) |
2. The necessity of claiming my luggage in Bangkok meant that I had to go through immigration (passport control) as if I were arriving in Bangkok instead of making a transfer. And because I had to go through immigration, then I had to pay a departure tax (about $20) because technically I was leaving Thailand rather than just transferring from one airline to another for which no departure tax is required. |
3. Worst of all, though, were the excess baggage charges. Most airlines have a 20-kilogram weight limit for checked baggage. However, there is a convention that allows passengers coming from the United States to carry more than that, and normally the transfer airline accepts the excess baggage with no charge. I have transferred between United and Bangkok Airways many times with more than 20-kgs of luggage and there has never been a charge. But Air Asia has a 15-kg limit and I was carrying 37.5 kgs of luggage. So even though I was transferring from an international flight from the U.S., they charged me more than $80 for the "excess" weight! I talked to a manager about it, but they wouldn't budge. (I told her I would put up this webpage to make sure others might not get ripped off the same way I did.) |
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Air Asia probably isn't operating a scam but it's close to it. They sure follow their rules in an unfriendly way and I think their policy could validly be called a ripoff. You can be sure I won't be flying Air Asia in the future when I need to transfer between airlines! |
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